2019
- Le, L., Choi, E., & Shah, C. (2019). Assessing the Quality of Answers Autonomously in Community Question-Answering. To be published in International Journal on Digital Libraries (IJDL).
- Rath, M. & Shah, C. (2019). Learning in Crowdsourced Environments: Where Are We Going and How Do We Get There? International Journal on Innovations in Online Education. Article IJIOE-29899.
2018
- Le, L. T., & Shah, C. (2018). Retrieving people: Identifying potential answerers in Community Question‐Answering. Journal of the Association for Information Science and Technology.
- Wang, Y., Sarkar, S., & Shah, C. (2018). Juggling with Information Sources, Task Type, and Information Quality: An Investigation. In Proceedings of ACM Conference on Human Information Interaction and Retrieval (CHIIR). March 11-15, 2018. New Brunswick, NJ.
- Ghosh, S., Rath, M., & Shah, C. (2018). Searching as Learning: Exploring Search Behavior and Learning Outcomes in Learning-related Tasks. In Proceedings of ACM Conference on Human Information Interaction and Retrieval (CHIIR). March 11-15, 2018. New Brunswick, NJ.
- Rath, M., Ghosh, S., & Shah, C. (2018). Exploring Online and Offline Search Behavior based on the Varying Task Complexity. Short Paper in Proceedings of ACM Conference on Human Information Interaction and Retrieval (CHIIR). March 11-15, 2018. New Brunswick, NJ.
2017
- Sarkar, S., Wang, Y., & Shah, C. (2017). Investigating relations of information seeking outcomes to the selection and use of information sources. Proceedings of the Association for Information Science and Technology, 54(1), 347-356.
- Ghosh, S., & Shah, C. (2017). Information seeking in learning-oriented search. Proceedings of the Association for Information Science and Technology, 54(1), 682-684.
- Wang, Y., Liu, J., Mandal, S., & Shah, C. (2017). Search successes and failures in query segments and search tasks: A field study. Proceedings of the Association for Information Science and Technology, 54(1), 436-445.
- Rath, M., Zakharchuk, O., Shah, C., Oh, S., Gazan, R., & Subramaniam, M. (2017). Learnsourcing: Is it working or failing, and where to go from here?. Proceedings of the Association for Information Science and Technology, 54(1), 591-594.
- Rath, M., Shah, C., & Floegel, D. (2017). Identifying the reasons contributing to question deletion in educational Q&A. Proceedings of the Association for Information Science and Technology, 54(1), 327-336.
- Shah, C. (2017). Social information seeking: Leveraging the wisdom of the crowd. The Information Retrieval (IR) series, Berlin, Germany: Springer. ISBN 978-319-56755-6. (187 pages).
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- Wang, Y., & Shah, C. (2017). Investigating failures in information seeking episodes. Aslib Journal of Information Management, 69(4).
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- Wang, Y., Sarkar, S., & Shah, C. (2017). Investigating information seekers selection of interpersonal and impersonal sources. In Proceedings of the 2017 Conference on Human Information Interaction and Retrieval. Oslo, Norway. March 7-11, 2017
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- Zhang, C., Yu, L., Wang, Y., Shah, C., & Zhang, X. (2017). Collaborative user network embedding for social recommender systems. In Proceedings of SIAM International Conference on Data Mining (SDM). Houston, Texas. April 27-29, 2017.
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- Rath, M., Le, L. T., & Shah, C. (2017, March). Discerning the Quality of Questions in Educational Q&Ausing Textual Features. In Proceedings of the 2017 Conference on Conference Human Information Interaction and Retrieval (pp. 329-332). ACM.
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- Radford, M., Connaway, L., Mikitish, S., Alpert, M., Shah, C., & Cooke, N. (2017). Shared Values, New Vision: Collaboration and Communities of Practice in Virtual Reference and SQA. To be published in Journal of the Association for Information Science and Technology (JASIST).
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- Le, L., Shah, C., & Choi, E. (2017). Bad Users or Bad Content? Breaking the Vicious Cycle by Finding Struggling Students in Community Question-Answering. In Proceedings of ACM CHIIR 2017 Conference. March 7-11, 2017. Oslo, Norway.
2016
- Choi, E., & Shah, C. (2016). User motivations for asking questions in online Q&A services. Journal of the Association for Information Science and Technology (JASIST), 67(5), 1182-1197.
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- Le, L., & Shah, C. (2016). Retrieving rising stars in focused community question-answering. Proceedings of Asian Conference on Intelligent Information and Database Systems (ACIIDS), published by Springer Lecture Notes in Computer Science (LNCS)/Lecture Notes in Artificial Intelligence (LNAI), pp. 25-36. Da Nang, Vietnam. March 14-16, 2016.
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- Le, L., Shah, C., & Choi, E. (2016). Evaluating the Quality of Educational Answers in Community Question-Answering. In Proceedings of ACM/IEEE Joint Conference on Digital Libraries (JCDL). Newark, NJ. June 19-23, 2016. [Best Paper Award Nominee]
- Choi, E., & Shah, C. (In Press). Asking for More than an Answer: What do Askers Expect in Online Q&A Services? To be published in Journal of Information Science (JIS). 13 pp.
- Rath, M. & Shah, C. (2016). Deconstructing the Failure: Analyzing the Unanswered Questions within Educational Q&A. Poster in the proceedings of the Association for Information Science and Technology (ASIST) Annual Meeting. October 14-18, 2016. Copenhagen, Denmark.
2015
- Shah, C., Radford, M., & Connaway, L. (2015). Collaboration and Synergy in Hybrid Q&A: Participatory Design Method and Results. Journal of Library & Information Science Research (LISR), 37, 92-99.
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- Shah, C. (2015). Building a parsimonious model for identifying best answers using interaction history in community Q&A. In the proceedings of the Association for Information Science and Technology (ASIST) Annual Meeting. St. Louis, MO. November 6-10, 2015.
2014 and prior research
- Shah, C., Kitzie, V., & Choi, E. (2014). Modalities, motivations, and materials - Investigating traditional and social online Q&A services. Journal of Information Science (JIS), 40(5), 669-687.
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- Choi, E., Kitzie, V., & Shah, C. (2014). Investigating motivations and expectations of asking a question in social Q&A. First Monday.
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- Shah, C., Kitzie, V., & Choi, E. (2014, January 6-9). Questioning the question - Addressing the answerability of questions in community question-answering. Proceedings of Hawaii International Conference on System Sciences (HICSS), Waikoloa, HI.
- Radford, M.L., Connaway, L.S., Mikitish, S., Alpert, M., Shah, C. & Cooke, N. (2013). Conceptualizing collaboration and community in virtual reference and social question and answer services. Information Research, 18(3) paper S06.
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- Kitzie, V., Choi, E., & Shah, C. (2013, November 1-6). Analyzing question quality through intersubjectivity: World views and objective assessments of questions on social question-answering. In Proceedings of Association for Information Science & Technology (ASIST) Annual Meeting. Montreal, QC, Canada.
- Choi, E., Kitzie, V., & Shah, C. (2013, February 12-15). A machine learning-based approach to predicting success of questions on social question-answering . Proceedings of iConference 2013, Fort Worth, TX.
- Choi, E., Scott, C., & Shah, C. (2013, February 12-15). Effects of user identity information on key answer outcomes in social q&a . Proceedings of iConference 2013. Fort Worth, TX.
- Kitzie, V., Choi, E., & Shah, C. (2013). From bad to good: An investigation of question quality and transformation. Poster in Proceedings of Association of Information Science & Technology (ASIST) Annual Meeting, Montreal, QC, Canada. [SIG USE Best Poster Award]
- Choi, E., Kitzie, V., & Shah, C. (2013). "10 points for the best answer" Baiting for explicating knowledge contributions within online q&a. Poster in Proceedings of Association of Information Science & Technology (ASIST) Annual Meeting, Montreal, QC, Canada.
- Shah, C., & Kitzie, V. (2012). Social Q&A and virtual reference - Comparing apples and oranges with the help of experts and users. Journal of the Association for Information Science & Technology (JASIST), 63(10), 2020-2036.
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- Shah, C., & Kitzie, V. (2012, January 17-20). Modalities, Motivations, and Materials: Investigating Traditional and Social Online Q&A Services. Proceedings of Association for Library & Information Science Education (ALISE) Annual Meeting, Dallas, TX.
- Choi, E., Kitzie, V., & Shah, C. (2012). Developing a typology of online q&a models and recommending the right model for each question type. Poster in Proceedings of American Society of Information Science & Technology (ASIST) Annual Meeting, Baltimore, MD.
- Shah, C., Radford, M., Connaway, L., Choi, E., & Kitzie, V. (2012, October 26-30). "How much change do you get from 40$?" Analyzing and addressing failed questions on social q&a. Proceedings of American Society of Information Science & Technology (ASIST) Annual Meeting, Baltimore, MD, 10 pp.
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- Radford, M., Connaway, L., & Shah, C. (2012, October 26-30). Convergence and synergy: Social q&a meets virtual reference services. Proceedings of American Society of Information Science & Technology (ASIST) Annual Meeting, Baltimore, MD, 10 pp.
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- Shah, C. (2011). Measuring effectiveness and user satisfaction in Yahoo! Answers. First Monday; 16(2). 2011, February 7.
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- Kitzie, V., & Shah, C. (2011). Faster, better, or both? Looking at both sides of online question-answering coin. Poster in Proceedings of American Society of Information Science & Technology (ASIST) Annual Meeting, New Orleans, LA.
- Radford, M., Shah, C., Mon, L., & Gazan, R. (2011). Stepping stones to synergy: Social q&a and virtual reference. Peer-Reviewed Panel at American Society of Information Science & Technology (ASIST) Annual Meeting, New Orleans, LA.
- Shah, C., & Pomerantz, J. (2010, July 19-23). Evaluating and predicting answer quality in community QA. Proceedings of ACM SIGIR 2010 Conference. Geneva, Switzerland, 411-418
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- Shah, C., Oh, S., & Oh, J. S. (2009). Research agenda for social q&a. Library & Information Science Research (LISR), 31(4), 205-209.
- Oh, Jung Sun, Shah, C., and Oh, Sanghee (2009, November 6-11). User participation patterns over time in Yahoo! Answers. Poster in Proceedings of American Society of Information Science & Technology (ASIST) Annual Meeting. Vancouver, BC, Canada.
- Radford, M. L., Connaway, L. S., Pomerantz, J., Shah, C., Oh, J. S., Oh, S., and Gazan, R. (2009, November 6-11). Opportunities, threats, & theoretical approaches: Research in traditional and social virtual reference quality. Peer-Reviewed Panel at American Society of Information Science & Technology (ASIST) Annual Meeting, Vancouver, BC, Canada.
- Shachaf, P., Rosenbaum, H., Abels, E., Radford, M., Connaway, L., Gazan, R. and Shah, C. (2009, November 6-11). Social reference and digital reference: Online question answering practices in two diverse communities. Peer-Reviewed Panel at American Society of Information Science & Technology (ASIST) Annual Meeting, Vancouver, BC, Canada.
- Shah, C., Oh, J. S., & Oh, S. (2008). Exploring characteristics and effects of user participation in online social Q&A sites. First Monday, 13(9).
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- Oh, S., Oh, J. S., and Shah, C. (2008, October 24-29). The use of information sources by the internet users in answering questions. Proceedings of ASIST 2008 Annual Meeting. Columbus, OH, 13 pp.